Support

Something broken, confusing, or missing? Tell us and we'll sort it out.

Common questions

How do I join my team?

Ask your coach for the team code, then open Team → Join and enter it. If your coach doesn't have the code to hand, they can find it under Manage Team.

I finished a workout but got no points.

Points post when the activity is logged, not when it's finished — open the session and log it. Skill drills are the exception: those points are awarded only after your coach reviews and approves the video you submitted.

My video won't upload.

Uploads need the app to stay open — if you switch apps mid-upload it may not finish. Stay on the screen until it confirms, and use Wi-Fi for longer clips. If it still fails, email us with the drill name and roughly when you tried.

I'm a coach. How do I assign a drill?

Build → Coach Dashboard → Drills. Add a drill with a YouTube link and what you want to see, then tap Assign and pick the athletes. They'll get a notification, and their submissions come back to you under Review.

How do points work?

Everything logged is worth something, with daily caps so no single category can be farmed. Streaks earn a bonus. Coaches can weight categories toward whatever the training block is about. Full breakdown lives under Leaders → How Points Work in the app.

How do I manage or cancel a subscription?

Team subscriptions are managed on the web at ryvlz.co — sign in from a browser and open Settings. There is no purchase or billing inside the iOS app.

How do I delete my account?

Email support@ryvlz.co from the address on the account and we'll delete it, along with your activity history. We'll confirm once it's done.

Notifications aren't arriving.

Check Settings → Notifications → RYVLZ on your phone and make sure they're allowed. If you use a Focus mode, add RYVLZ to its allowed apps — Focus will otherwise hold notifications silently.